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How to FICA Your Account | Verify Your Online Account to Get Your Winnings

Submitting your FICA documents is an important step in verifying your account. Without a verified online account you cannot make withdrawals, and if you can't get your winnings then there's no point betting in the first place!

FICA might sound scary, but it's actually a very easy process once you know how it works. 

Follow the step-by-step instructions we give you below and your account will be FICA verified and ready to make withdrawals in no time at all!

What is FICA?

South African FICA law requires that online bookmakers like verify every customer's identity to help prevent crimes like fraud and money laundering from happening on their site. It's a necessary step to ensure both the betting company and the customer are in safe hands.

Which documents can you use to FICA your account?

There are two types of documents required to complete the FICA process, so you can make withdrawals. These include proof of identity and proof of address. For each of these requirements, many different documents will be accepted. 

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Accepted forms of identification for FICA include:

✅ Green South African ID book

✅ Smart Card ID (front and back)

✅ Driver’s license 

✅ Passport

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Accepted proof of address documents for FICA include:

✅ Utility bill (no older than 3 months)

✅ Bаnk stаtеmеnt (must include your address)

Thе nаmе аnd аddrеss оn yоur dосumеnts must mаtсh thе information you provided during BET.со.za registration. If аny details aren't the same, BET.со.zа will not be able to FICA your account or payout your winnings. 

fica address document

How to send your FICA documents

The first thing you'll need to do with your documents is to photograph them using your phone or scan them with a computer. 

You then have two options - either send an email to FIСА@bеt.со.zа with the files attached or upload them using the FICA Upload tool.

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How to use the FICA Upload Tool

1️⃣ Log in to your account.

2️⃣ Select the profile icon in the top right of your screen or "My Account".

3️⃣ Scroll down and click on "Documents Upload".

4️⃣ Click the box that says "Document Type" and select the type of document you want to upload. fica upload select your document

5️⃣ Click the green "Upload Files" button to upload your document. fica upload document type

6️⃣ You will be able to see your successfully uploaded files. fica uploaded files

7️⃣ Repeat this process until you have uploaded at least one identity document and one proof of address document for verification.

What happens while I wait?

While you wait for your account to be verified, you can still make a deposit and start betting on sports, lotteries or casino games. 

Not sure how to top up your account? Read our Deposit and Withdrawal Guide.

Please allow up to 48 hours for to verify your FICA documents. Once your documents have been successfully verified, you'll receive a confirmation email and your account will be activated for withdrawals.

gbets welcome bonus south africa april 2023 FICA tips

👉 Make sure you take photos of your documents in good light and hold your phone camera as still as possible.

👉 Your ID photo, ID number and name must be clear and easily legible on the documents you submit.

👉 Your proof of address must match the address you provided when registering your account.

👉 For your proof of ID, avoid photocopies and rather take photos with your phone because colour works better than black and white.

👉 Keep your file size below 4MB to ensure the document uploads.

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For more about online sports betting, casino games and lotteries in South Africa, visit the Betting Guide homepage to find bookmaker reviews, promotions, betting tips and more.

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