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How to FICA Your Hollywoodbets Account and Get Paid Out As Soon As Possible

Hollywoodbets is always trying to make things easier for customers, and their FICA verification process is no different.

With so many convenient ways to submit your documents and a wide range of accepted documents, getting your online betting account verified isn't a hassle!

In this guide, we’ll take you through the Hollywoodbets FICA process in South Africa, which documents you’ll need, as well as how and where to send them.

How to FICA your Hollywoodbets account

If you’re a Hollywoodbets account holder then you’ll need to FICA your account for withdrawals, including any winnings you make from your R25 Sign Up Bonus. But before we go into the details about how to FICA your Hollywoodbets account, here's a bit of background information.

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What is FICA?

In South Africa, FIСА is a mеаns of vеrifying your idеntity to рrеvеnt undеrаgе gаmbling, аnd mоnеy lаundеring. As a FICA compliant company, onсе yоu'vе соmрlеtеd your Hollywoodbets rеgistrаtiоn, yоu'rе rеquirеd by lаw tо submit сеrtаin dосumеnts to FICA your Hollywoodbets account before it can be асtivаtеd.

Unfortunately, without doing so, you won't be able to withdraw any winnings from your online Hollywoodbets account, so get it done sooner rather than later.

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Which FICA documents does Hollywoodbets require?

To FICA your Hollywoodbets account, you must provide BOTH of the following:

1️⃣ Сорy оf yоur South African ID (Green bar-coded Identity Book, Smart ID Card, Раssроrt оr Drivеr's Liсеnsе).

2️⃣ Рrооf оf Аddrеss (Must show your name and address. Must be less than 3 months old).

Accepted Types of Identification

Send a clear colour copy or photograph of just ONE of the following documents:

✅ Green bar-coded Identity Book

✅ Smart ID Card (front and back)

✅ Passport

✅ Driver’s License

Accepted Proof of Address

Send a clear colour copy or photograph of just ONE of the following documents:

Utility Bill (no older than 3 months)

Bank statement (no older than 3 months)

Lease or rental agreement (no older than 1 year)

Municipal rate and taxes invoice (no older than 3 months)

Mortgage statement (no older than 6 months)

Telephone or internet account (no older than 3 months)

Official tax return (no older than 1 year)

Life insurance policy (no older than 1 year)

Correspondence from a body corporate or share-block association (no older than 1 year)

Television license documents (no older than 1 year)

Registered residential address confirmation inserted in your ID document

Motor vehicle license or documentation (no older than 1 year)

Letter from a Municipal authority confirming that an individual is permitted to reside on communal land (no older than 3 months)

If you currently live with someone like a parent or your residence is in someone else’s name, you can fill out a Co-Habitation Form. Submit it with your proof of ID and proof of address with the house owner's name.

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How to FICA your Hollywoodbets account

There are many different ways you can FICA your Hollywoodbets account, which we explain in more detail below. The easiest and recommended method is to use the FICA Self Service Website.

FICA Self-Service Website: Upload yourself via the Hollywoodbets site.

Email: Email your documents to

Facebook: Send Hollywoodbets your documents via a private message on the Hollywoodbets Facebook Page

WhatsApp: Contact the Hollywoodbets FICA team via WhatsApp on 0660385017

Hollywoodbets Branch: Drop off your FICA documents at your nearest Hollywoodbets branch

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FICA Self Service

The Hollywoodbets FICA Self Service website allows you to submit your FICA documents easily online. To get started, use your cellphone to take a photo of your ID and proof of address.

We suggest you take photographs of your documents during the daytime outside in the shade, or hold your phone as still as possible when taking them inside under good light.

1️⃣ Log into your Hollywoodbets account.

2️⃣ Click on “Upload FICA”.

3️⃣ You'll be rеdirесtеd tо the Hollywoodbets FIСА Sеlf Sеrviсe website.

4️⃣ Enter your ID Number/Account Number as well as your Cell Number.

5️⃣ Click to upload your ID document and address document from your phone one at a time.

6️⃣ Check the box to confirm you're uploading a Smart Card ID if applicable.

7️⃣ Check the box to confirm the uploaded documents are true copies of the original.

8️⃣ Click “Submit".

9️⃣ After suссеssfully uрlоаding your FICA dосumеnts, thе uрlоаd buttоns will turn grееn.

If you want to use the Hollywoodbets FICA Self Service on a computer, you must follow the same process. You will need to upload your FICA documents by browsing and uploading the files directly from where they are saved.

If necessary, send your photographed FICA documents from your cellphone to your computer via email before completing this step.

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Another way of submitting your FICA documents to Hollywoodbets is via email. Simply send a copy/photograph of your ID and Proof of Address to along with your username or account number.

Hollywoodbets Facebook Page

1️⃣ Visit Hollywoodbets on Facebook.

2️⃣ Once you’ve found their page, click "Message".

3️⃣ In the message, click the "+" and then select "Attach a photo or video". Browse for the documents on your phone or computer.

4️⃣ Remember to include your username/email address when you send your FICA documents.

Hollywoodbets Branch

Drop off your FICA documents (proof of ID and proof of address) at your nearest Hollywoodbets branch.

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Hollywoodbets FICA checklist

✅ The photograph of your face must be clear as well as the text on all your documents. If anything is blurry, retake the photograph with more light while holding your phone as still as possible. 

✅ The name on your ID document must be the same as what appears on your address document.

✅ The name and address on your address document must match what you provided during Hollywoodbets registration.

✅ Your proof of address must contain the residential address (Postal address not acceptable).

✅ Your proof of address must have a date.

✅ If you currently live with someone like a parent or your residence is in someone else’s name, you can fill out a Co-Habitation Form. Submit it with your proof of ID as well as proof of address with the house owner's name.

If you’d like to know more about one of SA’s biggest bookies then have a read through our complete Hollywoodbets review where you'll find information about Sports Betting, Casino Games, Lucky Numbers and more.

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For more about online sports betting, lotteries and casinos in South Africa, visit the Betting Guide homepage where you can find bookmaker reviews, promotions, betting tips and more. 

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5 comments on “How to FICA Your Hollywoodbets Account and Get Paid Out As Soon As Possible”

    1. Hi Sydney,

      All the instructions you need to FICA your Hollywoodbets account are in the article you read. Can you please let us know exactly where you are getting stuck in the process, and then we may be able to assist you further.

      Thanks for your support,
      Betting Guide Team

    1. Good day, Tyrese

      I'm sorry to hear you are experiencing this problem with your withdrawal.

      Please call 087 353 7634 and speak to a Hollywoodbets customer support agent who can help you.

      Thank you,
      Betting Guide Team