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Betway FAQ | Top 20 Questions We Always Get Asked About Betway South Africa

As one of the most popular betting sites in South Africa, it's no surprise a lot of the betting questions we get asked are about Betway. For this reason, we decided to create this comprehensive Betway FAQ so you won't need to go anywhere else for all the answers you need!

Below we answer 20 of your biggest betting questions about Betway South Africa and provide links to articles on Betting Guide, where you can find lots more information if and when you need it.

How do I join Betway South Africa?

To join Betway South Africa, all you need to do is visit their website on your phone or desktop and click the "Sign Up" button in the top right of your screen. Fill in your details on the registration form and once complete you'll be notified as soon as your Betway account is active. 

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Use the Sign Up Code BGSA to get up to R1 000 as a Free Bet when you register!

How do I find my Betway password?

If you can't find your Betway password, you can change it to something easier to remember. To reset your Betway password, all you'll need to know is your mobile number, which is the same as your Betway username. 

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Here's how to reset your Betway password in two minutes

1️⃣ Visit the Betway site on any device. 

2️⃣ Click the green "Login" button in the top right of your screen.

3️⃣ Click the "Forgot password?" link below the password field.

4️⃣ Enter your mobile number (without the 'o' at the beginning) and click "Password Reset". This number must be the same one you registered with on Betway.

5️⃣ You'll be directed to the next Reset Password page

6️⃣ You will be sent your Reset Code via SMS (the SMS might take a few minutes to arrive).

Get tips to help you remember your Betway password here

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How do I deposit money into Betway?

Depositing money into your Betway account is easy. The minimum deposit on Betway is R5 and payment options include debit/credit card, i-Pay, SiD and various betting vouchers such as 1Voucher, Blu Voucher, Kazang and OTT Voucher

Watch this video for easy steps on how to top up your Betway account

Here's how to make a Betway deposit fast:

1️⃣ Log in to your Betway account (read how).

2️⃣ Click the "Deposit" button near the top of your screen. If you can't see it, click the "More" dropdown menu and it will appear.

3️⃣ Select your preferred deposit method.

4️⃣ Follow the on-screen instructions to complete your deposit and start playing your favourite Betway games.

How do you use the Betway App?

Betway offers data-free betting through its mobile app which you can download here. The app offers all the same features as the mobile site like Cash Out and Build a Bet. In "Data Free" mode, you can only use the Betway App to play Sports and Lucky Numbers free of charge. 

Watch this video for instructions on how to download the Betway Data Free App

Read more about how to download and use the Betway App.

How do I get a Betway voucher?

You can buy Betway vouchers from thousands of retailers and street vendors around South Africa. What makes using them so convenient is that you don’t need a bank account or card to start betting. 

Betway accepts 1Voucher, OTT, Kazang and Blu vouchers. Just buy one of these at a participating retailer and use it to top up your Betway account.

If you prefer, you can also buy 1Voucher online from their website using a bank card or buy OTT Vouchers online using Callpay or Ozow.

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How do I buy a Betway voucher using Capitec?

While you can't buy Betway vouchers using Capitec, you can easily deposit using your Capitec bank account or card. To make a Betway deposit with Capitec on your phone, you'll first need to download the Capitec App and link it to your bank account. 

Here's how to download the Capitec App:

1️⃣ Use your phone to visit the Google Play Store.

2️⃣ Type "Capitec" in the search bar to find the Capitec App.

3️⃣ Click "Install" to start downloading the app.

4️⃣ Once the app is installed, click "Open".

5️⃣ Follow the instructions in the video below for how to link your Capitec bank account to the app and verify your email address.

6️⃣ Log in to the Capitec app with your username and password.

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Learn more about using Capitec to top up your Betway account

How do I bet on Betway?

There is a huge range of betting options available on Betway. The steps required for placing a bet depend on which games you want to play. Betting on soccer for example is very different from placing a bet on the spin of a money wheel in one of Betway's exciting Live Casino Games or on their slots.

Watch this video which explains how to place a soccer multibet on Betway

How do I withdraw money from Betway?

Getting your winnings out of your Betway account is very important because it's why we bet in the first place! With so many ways to get paid, there's always a withdrawal method that's easy and convenient for you.

1️⃣ Click the menu button in the top left of your screen. 

2️⃣ Select "Withdraw Funds" near the top.

3️⃣ Choose your preferred withdrawal method such as EFT or mobile money transfer.

4️⃣ Enter the amount your wish to withdraw and click "Proceed".

5️⃣ Depending on the withdrawal method, your funds will be available immediately or within 2 working days. 

Watch this video explaining how to withdraw funds from Betway using a number of different methods

Does Betway require FICA documents?

Betway requires FICA documents if you wish to withdraw your winnings to a bank account. You won't need to submit any FICA documents if you use a mobile money service like FNB eWallet, Standard Bank Instant Money, ABSA Cash Send or Nedbank Send-iMali. You can go straight to the nearest ATM and enter your unique PIN to withdraw your winnings.

Read this article for instructions on how to submit your FICA documents for EFT withdrawals

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How long does it take to get your money from Betway?

The amount of time it takes to get your winnings from Betway depends on the withdrawal method you choose. EFT withdrawals take 1-2 business days whereas mobile money withdrawals via FNB eWallet, Standard Bank Instant Money, ABSA Cash Send or Nedbank Send-iMali are instant.

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How do I get my free bet on Betway?

To get your Free Bet from Betway, you must first register an account online. You'll then need to make a deposit and bet the full amount on sports at odds of 3.00 or higher to unlock your free bet. The free bet you unlock will be equal to 100% of your first deposit which you can use to bet on sports. Use the Sign Up Code BGSA to ensure you get your free bet which can help you win up to R5000!

Watch this video to see how you can use your Betway Welcome Bonus to win free money!

What is the maximum payout on Betway in South Africa?

The maximum payout limits on Betway depends on the type of sports, casino games, slots or lotteries you choose to play. The biggest payout limits are R15 million for Lucky Numbers (lotteries). Evolution games are capped at R5 million whereas all BetGames have a maximum payout limit of R50 000.

Read more about the Betway payout limits here.

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Does Betway have horse racing?

Yes. Betway introduced Horse Racing to its platform at the end of 2021. Betting in South Africa is now available on local races as well as UK-based meetings like Aintree and Newmarket.

You can place bets like singles and multis on various markets which include 'to win', each-way, tricasts and forecasts. Insurebet is an awesome feature offered by Betway that ensures your stake is returned on bets that place but don't win.

Watch this video for an introduction to Betway Horse Racing and how it works

How do you play Live Games on Betway?

We can't really tell you how to play Live Games on Betway because they're all different. But to learn more, launch any game and then click the menu button in the bottom right corner of your screen. 

Select "Help" from the menu and then choose "Game Rules" or "How to Play" for more information. Once you've read the rules, you can also watch a few rounds of the game before playing for real money. 

Learn more about Betway Live Games from Evolution, Ezugi and other providers

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What does it mean to Book a Bet on Betway?

The easiest way to share your favourite bets with friends and followers is by using the Betway Book a Bet feature. When you book a bet on Betway, either share a bet you've already placed or generate a booking code without actually placing the bet. Another fun way to use this feature is to save a betslip that you can place for yourself later!

Watch this video tutorial explaining how to use the Betway Book a Bet feature

How does Betway Cash Out work?

Betway Cash Out allows you to stop your bet while the action is underway. Depending on the live odds available for your selections at the time, using Betway Cash Out will either make you a profit or reduce your losses so that you get paid an amount smaller than your original stake. 

Watch this video and learn how Betway Cash Out works

Can you build a bet on Betway?

Yes. Betway has a Build a Bet feature which allows you to combine up to 10 selections from the same match. You can create any soccer bet you want by combining multiple outcomes from a single fixture into your very own mulitbet. Just like a normal multibet, the more selections you add, the bigger the odds and your potential payout will be if you win!

Watch this video to see how Betway Build a Bet works

What happens if a game is postponed on Betway?

If a match or event is not played on its scheduled date for any reason, all bets will be carried forward to the following day. If after 24 hours the game is still not played, then your bet is made void. When a bet is voided, it means your full stake (the amount of money you bet) is returned to your Betway account balance as if you never placed the bet at all. 

Read more here about what happens if a game is postponed on Betway.

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Is Betway better than Hollywoodbets?

This is a great question and one that's impossible to answer! There are great benefits to using both sites, and which one you prefer will depend on your betting preferences. 

For example, Betway is better than Hollywoodbets in an area like data-free, but Hollywoodbets has the edge when it comes to promotions and the speed of their withdrawals.

There are a lot more factors to weigh up when comparing these two bookies, so check out the full article here

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How do I contact Betway South Africa?

Betway Customer Support is available 24/7 to help answer your queries and resolve any issues you may be experiencing with your account.

You can use any of the following contact details below:

Tel: 0861 787 250

Live chat is also available from here.

If you still have questions we haven't answered, please check out this article or the Betway FAQ on their site for help. 

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For more about online sports betting, casino games and lotteries in South Africa, visit the Betting Guide homepage to find bookmaker reviews, promotions, betting tips and more.

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